Frequently Asked Questions

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  • Why am I having connection problems with my touchpad hardware?

    Systems may be damaged if not powered off prior to disconnecting or reconnecting PS/2 port devices. With serial connections no damage will occur, but Windows may require that the system be rebooted to detect a new serial device. USB devices are designed to be "hot-swapped" so you may safely connect and disconnect USB touchpads with system power on.
  • Can I adapt my serial or PS/2 touchpad to USB using a USB adapter?

    Cirque touchpads that were designed with connectivity as ADB, serial, PS/2 or combo serial-PS/2 devices can NOT be converted to USB. Hence Cirque has developed USB-only devices; view our current product line.
  • Can I adapt my USB touchpad to serial or PS/2 using an adapter?

    Cirque touchpads that were designed with USB connectivity can NOT be converted to serial or PS/2 devices. Please view our current product line.
  • In the touch control features, what are each of the button assignments?

  • CLICK LOCK enables the programmed button to lock onto an object (icon, text, etc.) and maintain the lock until the button is pressed again.
  • HORIZONTAL ONLY restricts movement to the X-plane when the button is pushed; cursor will only move left/right until the button is pushed again.
  • VERTICAL ONLY restricts movement to the Y-plane after the button is pushed; cursor will only move up/down until the button is pushed again.
  • SLOW MODE allows the cursor speed to be greatly reduced for precise movements; normal motion resumes when the button is pressed again.
  • CLOSE APPLICATION closes the currently active window.
  • MAXIMIZE WINDOW maximizes the currently active window.
  • MINIMIZE WINDOW minimizes the currently active window.
  • RESTORE WINDOW returns the active window to its previous state.
  • WINDOW CENTER moves cursor to the center of the active window.
  • Why won't my feedback sounds work (audible clicks with touchpad)?

    The sounds you hear after installing the software are designed to give you audible feedback, similar to clicks you hear when pressing mouse buttons. Sounds can be disabled in MOUSE PROPERTIES > OPTIONS.

    The audible feedback from GlidePoint® drivers utilizes the system speaker, run by the motherboard. Some computer manufacturers disable the system speaker or connect it via the sound card, which prevents the sound from coming through your computer. Because .wav files are needed to play sounds through your sound card (which consumes more system resources), Cirque chose to use the system speaker for the sake of speed.
  • What are GlideExtend® and Drag Lock?

    GlideExtend® allows you to keep an item selected (when dragging an item or selecting text) when you reach the edge of the touchpad. You will have three seconds to reposition your finger after reaching the edge of the touchpad. The Drag Lock feature keeps an item selected until you tap on the touchpad a second time.
  • What are autojumps?

    An autojump (or the Snap To option) is designed to move the pointer to a predetermined location when you open a new window or dialog. This feature is on the Option tab and has the following selections:

    • NONE is the default setting, which leaves the cursor at its current position regardless of the active window; the feature is disabled.
    • DEFAULT BUTTON makes the cursor jump to the Default button—the one usually highlighted when you open a window.
    • SYSTEM MENU BOX makes the cursor jump to the System Menu Box, the small icon in the top left corner of most windows.
    • WINDOW CENTER makes the cursor will jump to the center of a newly opened window or dialog box.
  • How do I increase/decrease cursor speed?

    In MOUSE PROPERTIES, click on MOTION. On this page you will notice settings for RELATIVE SPEED and ACCELERATION. RELATIVE SPEED increases or decreases pointer movement in relation to how far your finger moves across the touchpad. ACCELERATION increases or decreases the movement of the pointer in relation to how fast your finger moves across the touchpad.
  • Does Cirque still manufacture a keyboard/touchpad combo?

    Cirque no longer manufactures a keyboard/touchpad device. We apologize for any inconvenience this may bring you. You may try to initiate an Internet search for similar devices built by other manufacturers, such as Adesso.
  • My USB trackpad works on an Apple Macintosh, but it came with software for Windows.

    Cirque USB trackpads will function as a plug-and-play device using the Macintosh mouse driver, which is part of the Macintosh OS. However, Cirque has not developed a Macintosh GlidePoint driver.
  • Macintosh Systems: Will the trackpad work on a Mac?

    The USB Cirque Easy Cat® (part number GP160U-xxxx) and the USB Cirque Smart Cat® (GP410U-xxxx) are the only recommended Cirque trackpad for the Macintosh OS. 

    • Mac OS 8.5 or later is required for both of these trackpads.
    • Mac OS X or later is required for the vertical scrolling feature. Otherwise, third-party driver software is required.

    The GlidePoint® Desktop for Macintosh (part number GDA230) for Mac OS 7.0-8.0 has been discontinued.

    Cirque USB trackpads cannot be adapted to ADB, PS/2, or Serial port connections. They are specifically designed for USB.

  • Linux and Unix: Will the touchpad work a on Linux or Unix system?

    Cirque desktop touchpads are designed to be compatible with Windows operating systems only.
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Desktop products using Cirque GlidePoint technology are also available through Adesso.


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Support

Our desktop products FAQ answers the most common questions pertaining to Cirque desktop touchpads.

For desktop touchpad drivers click here.

If you still cannot find the help you need, please contact us.


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